BPO is the outsourcing of non-core activities to a third party. The benefits for the client include focusing on core activities while also remaining in control of the quality of non-core activities through the outsourced vendor.

According to Wikipedia, BPO&O is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company’s own country is sometimes call

offshore outsourcing. BPO that is contracted to a company’s neighbouring country is sometimes called nearshore outsourcing.

Please contact us to discuss your BPO requirements.